UBet Wallet Terms & Conditions – Complete Platform Usage Guide for Malaysia

In this Terms & Conditions document, the following words and phrases carry the meanings defined below, unless the context requires otherwise:

• "UBet Wallet" — refers to the sports betting and online casino platform accessible via ubetwallet.click and all associated subdomains.
• "Member" / "User" — any individual who has registered and holds an active account with UBet Wallet.
• "Account" — the user profile created upon registration, containing personal information, wallet balance, and transaction history.
• "Funds" — the total MYR amount in the member's ubet wallet, including actual deposits and any applicable bonus credits.
• "Bet" — any wager placed by a member on any match, game, or event offered on the UBet Wallet platform.
• "Bonus" — any credits, free cash, or special offers granted by UBet Wallet to members in accordance with the applicable promotional terms.
• "KYC" (Know Your Customer) — an identity verification process that UBet Wallet may require to verify a member's identity before approving large withdrawals.

To be eligible to register for and use ubet wallet's services, you must meet all of the following criteria at the time of registration and throughout your membership:

• Be at least 18 years old on the date of registration.
• Registering in your own personal capacity, and not on behalf of any third party or business entity.
• Has never had an account previously closed by ubet wallet for fraud, abuse, or breach of terms.
• Not subject to any legal restriction that prevents you from using online gambling services.
• Register with accurate, truthful, and up-to-date information. Any false or misleading information may result in account closure and forfeiture of funds.

Each individual is only permitted to hold one (1) account at ubet wallet. Multiple account registrations by the same individual are strictly prohibited and will result in the closure of all associated accounts along with the forfeiture of all funds held within them.

During registration, you are responsible for:

• Providing your full name, a valid Malaysian phone number, and an active email address.
• Create a strong password and keep it secure. UBet Wallet will never ask for your password through any communication channel.
• Notify UBet Wallet immediately if you suspect your account has been accessed without authorisation.
• Keeping your profile information current and accurate at all times.

UBet Wallet reserves the right to decline or suspend any registration application without being required to provide a reason.

UBet Wallet accepts deposits via the following Malaysian digital payment methods only:

• Touch 'n Go eWallet — deposits processed within seconds
• DuitNow — instant transfer via the DuitNow system
• GrabPay — via the Grab Malaysia app
• Boost — via the Boost eWallet app
• ShopeePay — via the Shopee Malaysia app
• FPX (Online Banking) — supports Maybank2u, CIMB Clicks, and other major Malaysian banks

Deposit limits are as follows:

• Minimum deposit: RM10 per transaction
• Maximum daily deposit: RM50,000 (adjustable for VIP members)

Ubet wallet does not charge any processing fees for deposits. However, your payment provider may impose their own charges, which are beyond ubet wallet's control.

Members may withdraw their winnings at any time, subject to the following conditions:

• Minimum withdrawal: RM30 per transaction
• Maximum daily withdrawal: RM30,000 (subject to review for standard accounts)
• The withdrawal method used must match or correspond to the deposit method used by the member.
• Processing time: 15 to 30 minutes for Malaysian e-wallets; up to 1 business day for FPX bank transfers.

UBet Wallet reserves the right to request KYC verification before processing withdrawals exceeding RM5,000 within 24 hours. Documents that may be requested include a copy of your Malaysian identity card and proof of the payment method used.

Any attempt to withdraw bonus funds that have not met the rollover requirement will be automatically declined. Only funds that have satisfied the specified rollover conditions are eligible for withdrawal.

Ubet wallet offers a variety of bonus programmes and promotions to its members. All bonuses are subject to the specific terms stated alongside each offer. The general terms applicable to all bonuses are as follows:

• Rollover / Wagering Requirement: Every bonus received carries a rollover requirement that must be met before the bonus funds or any winnings derived from them can be withdrawn. The rollover requirement is typically expressed as a multiple of the bonus amount — for example, a RM100 bonus with a 5x rollover means you must place bets totalling RM500 before withdrawal becomes available.
• Validity Period: Every bonus has a stated validity period. Unused bonuses will automatically expire and be removed once that period ends.
• One-Time Bonus: Only one bonus may be active at a time. You may not stack two different offers simultaneously unless otherwise stated.
• Free/Demo Account: Bonuses are available to accounts with real deposits only. Demo or trial accounts are not eligible for any bonus.

UBet Wallet reserves the right to cancel, modify, or terminate any bonus or promotional program at any time without prior notice. Any abuse in claiming bonuses — including the use of multiple accounts, collusion with other players, or arbitrage strategies — will result in the cancellation of all bonuses and may lead to account closure.

All sports bets on UBet Wallet are subject to the following rules:

• Minimum Bet: RM5 for a single bet and RM2 per leg in a parlay.
• Maximum Bet: Varies by league and market type. The Malaysia Super League, EPL, La Liga, Bundesliga, and UCL carry higher maximum limits than lower-tier leagues.
• Parlay: A maximum of 15 legs is allowed in a single parlay bet. All legs must win for a full payout to be awarded.
• In-Play Betting: Bets placed during a live match are final once confirmed. The odds displayed at the time of confirmation are the odds that apply to that bet.
• Match Cancelled: If a match is cancelled before it begins, all related bets will be fully refunded. If a match has started but is stopped before the official time expires, UBet Wallet reserves the right to declare the bet void or settle it based on the result at the time of stoppage, in accordance with the relevant league rules.
• Bets Accepted in Error (Palpable Error): UBet Wallet reserves the right to void any bet accepted at clearly incorrect odds due to a technical or human error, and to return the stake amount to the member.

Casino games on UBet Wallet — including video slots, baccarat, roulette, blackjack, sic bo, and crash games such as Aviator — are subject to the following additional rules:

• All casino games use independently audited, certified random number generators (RNG). Every game outcome is entirely random and cannot be manipulated by any party.
• The RTP (Return to Player) rate displayed for each game is a theoretical long-term value calculated over millions of rounds. Short-term individual results may vary significantly from the stated RTP.
• Progressive jackpots are calculated based on contributions from all active bets in the relevant game. The jackpot value displayed is a real-time estimate and is subject to change.
• Any technical disruption during gameplay — including internet disconnection on the member's end — that occurs before the game result is recorded by the ubet wallet server will be resolved based on server records. ubet wallet is not liable for any losses resulting from internet disruptions on the member's end.
• For live casino games with a human dealer, the result announced by the dealer is final. Any dispute relating to a live dealer outcome will be resolved based on the video recording of that session.

The following activities are strictly prohibited on the ubet wallet platform and may result in immediate account closure and forfeiture of all funds:

• Fraud & Forgery: Providing false personal information, using fake identity documents, or impersonating another individual.
• Money Laundering: Using the UBet Wallet platform to launder illegally obtained funds or to engage in any money laundering-related activity.
• Hacking & Technical Manipulation: Any attempt to hack, manipulate, or interfere with ubet wallet's technical systems, including the use of automation software, bots, or scripts to place bets automatically.
• Collusion: Colluding with other players to manipulate game outcomes, sharing account information, or coordinating betting strategies to exploit the bonus system.
• Arbitrage: Systematically exploiting odds differences between UBet Wallet and other platforms to guarantee risk-free profits.
• Multiple Account Use: Registering or using more than one account to obtain additional bonuses or to circumvent account restrictions.
• Use of Stolen Credit Cards: Using any payment method that does not legally belong to you to make a deposit.

Ubet wallet reserves the right to close or suspend any account for the following reasons:

• Violation of any part of these Terms & Conditions.
• Suspected fraud, money laundering, or bonus abuse.
• Failure to pass KYC verification within the stipulated timeframe.
• Requests from the relevant legal authorities.
• Accounts that have been inactive for more than 12 consecutive months.

Members may also close their own account at any time by contacting the ubet wallet support team via live chat. Any remaining balance in the account (after deducting bonuses that have not met the rollover requirement) will be returned to the original payment method within 5 business days.

For self-exclusion requests related to responsible gambling, please refer to Section 13 below or visit the Responsible Gaming us.

To the extent permitted by applicable law, UBet Wallet shall not be liable for:

• Any financial losses arising from bets or game outcomes, including loss of deposited funds or anticipated winnings.
• Service disruptions caused by scheduled platform maintenance or circumstances beyond our control, such as natural disasters, internet infrastructure outages, or third-party system failures.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Any taxes or charges imposed by government authorities on winnings you earn at UBet Wallet. Members are solely responsible for complying with their own tax obligations.

UBet Wallet's total maximum liability to any member under any circumstances shall not exceed the actual deposit amount made by that member in the 30 days prior to the claim.

UBet Wallet collects, processes, and stores members' personal data in accordance with our Privacy Policy, which can be read in full on the Privacy Policy. In summary, our commitment is:

• Your personal data will not be sold or shared with third parties for marketing purposes without your consent.
• All data is stored on servers protected with 256-bit SSL encryption.
• You have the right to request a copy of the personal data we hold about you, to request corrections to any inaccurate data, or to request the deletion of your data (subject to legal record-keeping obligations).
• For data privacy enquiries, please contact us at support@ubetwallet.click.

Ubet wallet believes that gambling should be enjoyed as entertainment, not as a source of income or a way to resolve financial difficulties. We provide the following tools to help members gamble responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits within your account settings. These limits take effect immediately and can only be decreased right away; increasing a limit requires a 48-hour waiting period.
• Betting Limits: Limit the maximum stake you can place within a given period.
• Session Time Reminder: Set reminders to notify you after a specified playing session.
• Temporary Self-Exclusion: Restrict your access to your account for a period of 24 hours, 7 days, 30 days, or 6 months.
• Permanent Self-Exclusion: Permanently close your account and block future registrations. This is a serious, irreversible action.

For more information and support resources, please visit the Responsible Gaming us. If you or someone you know needs immediate help with a gambling problem, please reach out to our support team via live chat.

UBet Wallet reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated to members via:

• In-platform notification upon next login
• Email to the member's registered address (for significant changes)
• Update the "Latest version" date at the top of this page

Continued use of the ubet wallet platform after any amendments take effect will be deemed full acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account before the amendments come into force.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of ubet wallet's services, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the UBet Wallet platform — the fastest way to get an immediate response.
• Email: support@ubetwallet.click — for enquiries that require written documentation or detailed follow-up.

Our support team can assist in both Bahasa Malaysia and English. Typical live chat response times are under 5 minutes, while email enquiries are usually answered within 24 business hours.